SATA allows name corrections on flights operated by S4 and/or SP, when dealing with the same passenger in bookings with or without issued tickets, and before the start of the trip. When it involves flights operated by other airlines or the passenger is in the middle of the journey, please send e-mail to your respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt.
Individual bookings:
Previous authorization in the booking will not be required, nor the presentation of documents in the following situations:
- If the flight/class shows availability, a new booking must be made, the previous one cancelled, and reissued, as described in this document;
- If the flight/class is sold out or on a waiting list, it is possible to correct the name in a single transaction in the following situations:
| Situation | Example |
|---|---|
| Up to 3 letters in surname only | COOSTA/JOHN MR to COSTA/JOHN MR |
| Incomplete surname | GREEN/JOHN MR to GREEN SMITH/JOHN MR |
| Change first name with surname | JOHN/GREEN MR to GREEN/JOHN MR |
| Nickname instead of first name | GREEN/KATHY MRS to GREEN/KATHERINE MRS |
| Incomplete first name | SANTOS/SOFIA MRS to SANTOS/ANA SOFIA MRS |
| Reversed surname | GREEN SMITH/JOHN MR to SMITH GREEN/JOHN MR |
In situations that do not comply with the above rules, previous authorization will be required at booking and documentation must be sent according to the information below:
Authorization must be requested in the booking, through SSR (Special Service Request). The text to insert should be, for example, PLS AUTH CHNT PAX SILVA/RUI MR TO TAVARES/RUI MR.
You also need to send an e-mail to your respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt with a reason for the request and a copy of the passenger's identification document duly authorized and signed by the person, or the guardian in case of a minor, under the GDPR.
Example:
“I agree to the transmission of my personal data to SATA for booking’s name correction.”
Individual tickets:
After the name correction, the ticket must be reissued, charging the fee in CP of EUR30/USD50/CAD50/BMD50.
The CP fee is waived in the following situations:
| Missing or correcting an extra letter or changing the order of a letter in the name or surname | COSTA/MARIAANA MRS to COSTA/MARIANA MRS |
| Title correction | GREEN/JOHN MRS to GREEN/JOHN MR |
| Correcting baby's surname and/or first name | TELES/ANA MRS(INF/JOAO/12JUN16) to TELES/ANA MRS(INFPAIVA/JOAO/12JUN16) |
It is mandatory to insert in new ticket’ s endorsement box to maintain the original ticket's information, when applicable (Ex: resident fare) as well as following text: REISSUE DUE CHNT.
The new ticket numbers must be submitted to us, except in the following situations:
- correction of first name and title (e.g. MRS, MR, MISS, MSTR);
- correction of up to three characters in the surname (regardless of order).
You should only consider this process complete once you have received an email from us confirming that the new tickets have been registered. If you don't get a reply from us by the last day of the reissue month, please contact us. Otherwise, the ticket may be subject to ADM.
Notes:
According to SATA's General Conditions of Carriage (Article 3 – Point 3.1.4), tickets are non-transferable. Therefore, passenger substitution is not allowed.
Ensure the passenger's name is from the identity card/citizen card or passport to avoid name corrections.
Making a name correction that does not comply with the above rules will cancel the booking. It is the airlines' right, as described in the AIRIMP.