Frequently Asked Questions | SATA4Agents

How is the No-show / Penalty fee charged?

How can I correct a passenger’s name?

I am an Amadeus GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?

I am a Galileo GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?

How do I put my PIN/User in the bookings?

How early should the passenger show up at the airport?

What codes are used in special/ancillary services – SSR?

Starting the journey as a baby and returning as a child. How is the issuance done?

What is the minimum number of passengers for a group trip?

Can I book groups on SATA involving flights on TAP or other airlines (WestJet / Alaska Airlines / Air France / Binter)?

Why does the SATA website show fares lower than the ones offered to the group?

What is the purpose of SSR alerts on a group booking?